Behavior Is Communication: Reading What Someone Can't Say
Refusing a shower. Asking to go home while sitting at home. Anger at 4 p.m. These aren't symptoms to stop — they're messages to read.
By Cindy Gerard
When words become unreliable, behavior carries the message. The question is never "how do I stop this?" It's "what is this telling me?"
The usual suspects underneath a hard moment
- Pain that hasn't been named — teeth, joints, constipation, a UTI
- Overwhelm: too much noise, too many people, too many choices
- Fear of exposure or cold, which explains a great many refused showers
- Boredom, which looks a lot like agitation
- A need for control in a day where nothing has been theirs
"I want to go home" while sitting at home
Home is rarely an address. It's a feeling of safety that belongs to another decade. Arguing with the address loses every time. Asking about the home they're picturing — who's there, what's cooking — usually settles the moment within minutes.
You can meet someone in their reality without lying to them.
Afterward, repair. A hard moment doesn't have to become a hard day. Come back in, offer something ordinary, and let the relationship carry the weight.
- behavior
- dementia
- person-centered care

Keep reading
The Story Behind the Behavior
For the days when behavior stops making sense and you need a way to understand it.
About this book